Notice of year-end and New Year holidays

Due to the New Year holidays, we will be closed from Saturday, December 28, 2024 to Sunday, January 5, 2025, and will not be able to ship products or respond to inquiries related to mail order sales.

■ Shipping Information
Orders for which payment has been confirmed by Sunday, December 22, 2024 will be shipped by Friday, December 27. Orders for which payment has been confirmed after Monday, December 23, 2024 will be shipped sequentially from Monday, January 6, 2025, so please allow longer than usual shipping times.
*If the item is a pre-order or the shipping date is already set, it will be shipped according to the instructions on the website.
*The date of payment is not the date of confirmation of payment. It takes several days from the date of payment to the date of confirmation of payment, so please make payment with plenty of time.

■Information about responding to inquiriesIf you contact us by email during the holiday period, we will respond to your inquiries in order starting from Monday, January 6, 2025, so it will take longer than usual. Also, depending on the status of your inquiry, it may take up to 7 business days (7 days excluding Saturdays, Sundays, and holidays) for us to reply, so please be aware of this in advance.

About payment methods

credit card

You can use the following card brands. There is no administration fee required for credit card payments.

American Express JCB Mastercard Visa

Convenience store settlement

Payment can be made from Lawson/FamilyMart/Ministop/Daily/Seicomart. The administrative fee for convenience store payments is a flat rate of 330 yen (tax included). Please pay at one of the convenience stores selected on the payment method input screen within 3 days from the day after your order.

*If you choose convenience store payment (KOMOJU), KOMOJU will send you an email containing the number required for payment. If you have set up to receive emails, please remove the filter for "@komoju.com" and configure your settings so that you can receive emails from no-reply@komoju.com.

Pay-easy

Pay-easy's administrative fee is a flat rate of 330 yen (tax included). Please make payment within 10 days from the day after your order.

About product delivery

postage

Regular delivery: 870 yen
Nekoposu (post-in): 430 yen
Delivery to overseas: The amount varies depending on the country and region. Please check the payment page.