User Guide

New registration method

In order to use " Creepy Nuts STORE ", you must register your customer information.
Please follow the steps below to register.

1. Confirm the privacy policy Access the [Login] page and press [Create an account].
Please read the notes and privacy policy carefully, and only if you agree, enter your first and last name, email address, and password and press the [Create] button.
*By clicking the [Create] button, you agree to the privacy policy.

2. Access the registration page. An email will be sent to the email address you registered with saying "[Creepy Nuts STORE] Membership Registration Completed".
You can continue shopping by clicking the "Visit Shop" link included in the email.
*If you do not receive an email, there may be an error in the email address you registered, or you may have configured domain-specific reception settings.

Please set your settings so that you can receive emails from noreply@creepynuts-store.com, and then resubmit your email address.

*The following email addresses cannot be used. Please use a different email address.
@hotmail.com
@outlook.jp
@outlook.com
@live.jp

3. Registration of customer information Customer information can only be registered once per person. Please note that duplicate registration is not possible.
Please note that registrations cannot be made by delivery company, post office, or convenience store.
*When entering your name and address, old fonts may not be displayed correctly on the system. If your name includes the old font, please enter the new font (邉、邊、高 etc.).
Also, please do not use Roman numerals (I, II, III, etc.) or machine-dependent characters (Co., Ltd., No., etc.) as they may cause garbled characters.

Order procedure

1. Product selection Please select the product you want. You can view product details.

2. Once you have decided on the product to add to your cart, enter the quantity and press the [Add to Cart] button.
If you would like other products, please select a category or return to the product list page.
Once all the products have been added to your cart, press the [View Cart] button on the details screen for the last item you added, or press the [Cart] button at the top of the screen, and then press the [Proceed to Payment] button.
*At this point, the product has not been secured yet. Your order will be confirmed when an "order number" is issued on the order completion screen.

3. Enter your email address and shopping password If you have already registered or are shopping for the second time or later, please press the [Login] button, enter your registered email address and password, and press the [Login] button. please.
After logging in, please press the [Proceed to Payment] button again.
If you have not yet registered, please click the [New Registration] button and complete the registration procedure.

4. Confirm customer information Please confirm your name, address, and phone number, then press the [Proceed to delivery method] button.

5. Confirm contact information and shipping address The registered contact information and shipping address will be displayed, so please check them and press the [Proceed to payment method] button.

6.Choose your payment methodCredit card payment/KOMOJU/Convenience storeOtherPlease select from the options and press the [Complete Order] button.
If you choose convenience store payment, you will be redirected to the KOMOJU payment page after pressing the [Complete Order] button.
Select the convenience store you wish to use and press the [Purchase Procedure] button.
*Your order will be completed at this point.
*The customer number, confirmation number, and payment deadline required for payment will be displayed (items vary depending on the convenience store you select), so please be sure to print them out or write them down.
After confirming your payment information and pressing the [Return to Creepy Nuts STORE ] button, you will be returned to the Creepy Nuts STORE .

7. Order completed
The order completion screen will be displayed, so please print it out or take a note of it, and be sure to check the "Order History" under [Member Information].
Please be sure to take note of your order number, as you will need it when making inquiries.
We will also send an order completion email to your registered email address.
*If you do not receive an email, there may be an error in the email address you registered, or you may have configured domain-specific reception settings.
noreply@ Please configure your settings so that you can receive emails from creepynuts-store.com , and then resubmit your email address.
[For those who chose convenience store payment]
If you choose convenience store payment, KOMOJU will send you an email containing the number required for payment when you press the [Purchase Procedure] button.
*If you do not receive an email, there may be an error in the email address you registered, or you may have configured domain-specific reception settings.
Please set your settings so that you can receive emails from no-reply@komoju.com.
<Note>
1.The payment name on the receipt, which is a "customer receipt", is "DEGICA".
2. Please be sure to keep the original receipts and payment stubs issued when you complete your payment at a convenience store. (If we cannot confirm proof of payment, we may not be able to provide post-purchase support.)

About payment methods

credit card

You can use the following card brands. There is no administration fee required for credit card payments.

American Express JCB Mastercard Visa

Convenience store settlement

Payment can be made from Lawson/FamilyMart/Ministop/Daily/Seicomart. The administrative fee for convenience store payments is a flat rate of 330 yen (tax included). Please pay at one of the convenience stores selected on the payment method input screen within 3 days from the day after your order.

*If you choose convenience store payment (KOMOJU), KOMOJU will send you an email containing the number required for payment. If you have set up to receive emails, please remove the filter for "@komoju.com" and configure your settings so that you can receive emails from no-reply@komoju.com.

Pay-easy

Pay-easy's administrative fee is a flat rate of 330 yen (tax included). Please make payment within 10 days from the day after your order.

About product delivery

postage

Regular delivery: 870 yen
Nekoposu (post-in): 430 yen
Delivery to overseas: The amount varies depending on the country and region. Please check the payment page.