Refund policy
■Cancel
We do not accept any returns or exchanges due to the customer's convenience after the purchase is completed.
In addition, we will not refund the price you paid. Please note.
■About defective products
If the delivered product is defective or different from the one you ordered, please contact us within 7 days of receiving the product.
If you contact us more than 7 days after receiving the product, we will not be able to accept an exchange, so please be sure to check the product upon delivery.
If you receive a defective item, we will exchange it for a good item.
Please note that we do not accept returns.
Exchanges are not possible unless the product is defective or the product delivered is different from the product you ordered.
*Please note that if the item is sold out at the time of exchange, we will issue a refund.
[The following cannot be exchanged]
・If 7 days have passed since the product arrived
・If it has been used
・If the product is damaged or soiled by the customer
・In the case of minor manufacturing scratches etc. that are generally considered to be within the range of good quality.
Please enter "Creepy Nuts regarding initial defects" in the subject line of the email, and clearly state the following in the body of the email.
·Order number
・Name of the orderer
・Product name, size, color
・Bad condition
[Email address] info@creepynuts-store.com
*Receives 24 hours a day, but replies are only available on weekdays.
■We will respond within approximately 3 business days (approximately 3 days excluding Saturdays, Sundays, and holidays).
If you do not receive a reply email, it may be due to your reception settings, so please contact us again using a different email address.
If you receive it via gmail, it may be automatically sorted to your spam folder, deleted folder, or other folders. If you do not receive a reply email in your inbox, please check your respective folders.
We do not accept any returns or exchanges due to the customer's convenience after the purchase is completed.
In addition, we will not refund the price you paid. Please note.
■About defective products
If the delivered product is defective or different from the one you ordered, please contact us within 7 days of receiving the product.
If you contact us more than 7 days after receiving the product, we will not be able to accept an exchange, so please be sure to check the product upon delivery.
If you receive a defective item, we will exchange it for a good item.
Please note that we do not accept returns.
Exchanges are not possible unless the product is defective or the product delivered is different from the product you ordered.
*Please note that if the item is sold out at the time of exchange, we will issue a refund.
[The following cannot be exchanged]
・If 7 days have passed since the product arrived
・If it has been used
・If the product is damaged or soiled by the customer
・In the case of minor manufacturing scratches etc. that are generally considered to be within the range of good quality.
Please enter "Creepy Nuts regarding initial defects" in the subject line of the email, and clearly state the following in the body of the email.
·Order number
・Name of the orderer
・Product name, size, color
・Bad condition
[Email address] info@creepynuts-store.com
*Receives 24 hours a day, but replies are only available on weekdays.
■We will respond within approximately 3 business days (approximately 3 days excluding Saturdays, Sundays, and holidays).
If you do not receive a reply email, it may be due to your reception settings, so please contact us again using a different email address.
If you receive it via gmail, it may be automatically sorted to your spam folder, deleted folder, or other folders. If you do not receive a reply email in your inbox, please check your respective folders.