Information regarding product delivery delays due to the Kumamoto Earthquake

We extend our deepest sympathies to everyone affected by the recent Kumamoto earthquakes.

Due to the earthquake, package delivery and collection have been suspended, and significant delays are occurring in some areas. Please check the websites of the shipping companies below for details.

Yamato Transport
Sagawa Express

*The websites of each shipping company are updated periodically, so please check for the latest information.
*If you have any questions regarding delivery, please contact each shipping company directly.

Deliveries may take longer than usual, and we kindly ask for your understanding.

July 29, 2026

About payment methods

credit card

You can use the following card brands. There is no administration fee required for credit card payments.

American Express JCB Mastercard Visa

Convenience store settlement

Payment can be made from Lawson/FamilyMart/Ministop/Daily/Seicomart. The administrative fee for convenience store payments is a flat rate of 330 yen (tax included). Please pay at one of the convenience stores selected on the payment method input screen within 3 days from the day after your order.

*If you choose convenience store payment (KOMOJU), KOMOJU will send you an email containing the number required for payment. If you have set up to receive emails, please remove the filter for "@komoju.com" and configure your settings so that you can receive emails from no-reply@komoju.com.

Pay-easy

Pay-easy's administrative fee is a flat rate of 330 yen (tax included). Please make payment within 10 days from the day after your order.

About product delivery

postage

Regular delivery: 900 yen
Nekoposu (post-in): 430 yen
Delivery to overseas: The amount varies depending on the country and region. Please check the payment page.