Notice of year-end and New Year holidays

Due to the New Year's holiday, mail order operations such as product shipping and answering inquiries will be handled on the following dates.

■Shipping Information
We will be closed for shipping from Tuesday, December 30, 2025 to Monday, January 5, 2026.

Orders for which payment has been confirmed by Tuesday, December 23, 2025 will be shipped by Monday, December 29. Orders for which payment has been confirmed after Wednesday, December 24, 2025 will be shipped sequentially from Tuesday, January 6, 2026, so please allow longer than usual for your order to be shipped.
*If the item is a pre-order or the shipping date has been decided, it will be shipped according to the instructions on the website.
*The payment date is not the same as the payment confirmation date. It takes several days for the payment to be confirmed, so please make your payment well in advance.

■Inquiry response information
We will be closed for inquiries regarding mail order sales from Saturday, December 27, 2025 to Monday, January 5, 2026.

If you make an inquiry by email during the holiday period, we will respond to your inquiry in order from Tuesday, January 6, 2026, so it may take longer than usual. Also, depending on the status of your inquiry, it may take up to seven business days (seven days excluding weekends and holidays) for us to respond, so we ask for your understanding in advance.

About payment methods

credit card

You can use the following card brands. There is no administration fee required for credit card payments.

American Express JCB Mastercard Visa

Convenience store settlement

Payment can be made from Lawson/FamilyMart/Ministop/Daily/Seicomart. The administrative fee for convenience store payments is a flat rate of 330 yen (tax included). Please pay at one of the convenience stores selected on the payment method input screen within 3 days from the day after your order.

*If you choose convenience store payment (KOMOJU), KOMOJU will send you an email containing the number required for payment. If you have set up to receive emails, please remove the filter for "@komoju.com" and configure your settings so that you can receive emails from no-reply@komoju.com.

Pay-easy

Pay-easy's administrative fee is a flat rate of 330 yen (tax included). Please make payment within 10 days from the day after your order.

About product delivery

postage

Regular delivery: 900 yen
Nekoposu (post-in): 430 yen
Delivery to overseas: The amount varies depending on the country and region. Please check the payment page.